how to
order

Thank you for your interest in ordering from our company.  Please note that we are a "To the Trade Only" company - we do not sell directly to retail customers. If you are a retail customer please contact us and we will gladly connect you with a designer in your area that can help you get a fabulous piece of custom furniture!

For Design Trade Customers - please start by setting up an account using our online form This ensures we have all the right details about your business and provides us the info we need to validate you as a Design Trade Professional.

How do I order from Barnes Custom Upholstery?

 

REQUEST A QUOTE

For standard items from our catalog, you can sign in to the website to see pricing.  Many of the items will also have a Tear Sheet that you can download which shows multiple versions of the frame style you have selected along with a chart of most common customization options.

To either customize an item from our catalog or to order a unique design, please send us your request and we will send back an Estimate to perform the work

 

REVIEW CAREFULLY

The Quote/Estimate that we send you becomes the Work Order for our craftsmen to use in building your furniture - they do not have access to any other communications that you may send including conversations, emails, photos, etc. Therefore it is imperative that you review this Estimate carefully. Once you approve the Estimate -the furniture that is built is yours to keep!

 

PLACE AN ORDER
    Once you have received our Estimate and are ready to place the order, please follow these steps:
    A written Purchase Order is required for all items.   To accept / place an order:
    • Print out and sign this estimate or create a purchase order from your own system that references this estimate number
    • Print out the COM form from our website.  Fill it out, attach samples of each fabric (Note:  If you are using one of our fabrics, a COM form is not required)
    • Enclose a check for 50% of the total for a deposit
    • Mail all 3 items to Barnes Custom Upholstery, 677 Southwest St.; High Point, NC 27260
    • Be sure your order includes:
      • Any deadlines or delivery expectations
      • Selection of stain color / finish
      • Selection of any nail trim or casters
      • Ship To address
      • Phone number for us to call with any quetions
    REFERENCE OUR QUOTE

    If we have previously sent you an estimate or quote either from our estimating system or via email exchange, please reference that information on your Purchase Order so that we may honor the pricing quoted.

    After I have confirmed my quote what is next?

    Once we have received the "magic trifecta" of signed order, COM and deposit you will receive an email advising you that your order has been "Released to Production."  This simply means that we have everything we need and your order has been placed into the queue for production.

    For most orders the first stop in production is the frame shop and the wait to get into the frame shop is long - it can be up to 6 - 7 weeks.  But once your order clears the frame shop you will receive a second email with that information.  Once the frame is complete, most orders are ready to ship within a few weeks depending on the complexity of the order.

     

    How long does a standard catalog piece of furniture to take to be completed?

    The timeline for building an item from our catalog starts once we have received all of the required items (Signed Order with complete and final details, Deposit, All Fabrics, trims and other customer provided items,) your furniture is generally ready to ship within about 8 weeks.  Please note - timeline does not include shipping.

    Keep in mind that complex items may take longer.  Additionally during the days of COVID-19 our supply chain is continually being interrupted which may affect the production time of your items.  Please plan accordingly.

     

    Can I customize an item from the Barnes Catalog?
    Yes, absolutely. Our clients are able to modify an existing frame dimensions, upgrade cushion, back or throw pillows, change skirt style, use decorative trims, fringes, and contrast welts. There is an upcharge to modifications on a catalog item that will be included in your quote. Give us a call at 336.885.7370 to discuss your customizations.
    Can I submit my own design to be built by Barnes Custom Upholstery?
    Absolutely! Building bespoke furniture is key to the Barnes brand. We work with designers every day to turn their designs into beautiful furnishings.
    How long does a customized catalog item or a bespoke, fully custom piece of furniture take to be completed?
    The timeline for building your furniture starts once we have received all of the following items: Signed Order with complete and final details, Deposit, All Fabrics, trims and other customer provided items. After all of those items are received, your furniture is generally ready to ship within 6 - 8 weeks. Please keep in mind that custom furniture takes art, patience and a lot of hard work and there can be unforeseen complications during the build process. We can not guarantee a ready date but we do everything we can to achieve the goal time line.
    What happens to the leftover fabric after order is completed?
    Our Customer Owned Material (C.O.M.) policy is that Barnes Custom Upholstery will store the short end of your fabrics for 30 days after completion. After 30 days, the remaining fabric will be disposed of. Please let us know when you place your order if you would like your fabric returned with your completed furniture.
    When will production begin on my order?
    Orders will move into production upon receipt of ALL of the following:

    • Purchase Order Confirmation
    • 50% Deposit
    • Selection of Finish (if applicable)
    • All Fabric(s)
    • All Decorative Trim(s)
    How will I receive my furniture?
    All orders are FOB Plant meaning that our customers are responsible for coordinating the pickup and delivery and all cost associated with shipping of their furniture. We will inform you once your furniture is completed and we are happy to connect you to our preferred vendors for exceptional white glove delivery services. From time to time we will help arrange and coordinate shipping however Barnes Custom Upholstery does not recommend, guaranty nor warranty the services, security, quality or pricing of any other vendor. A small service charge will be applied to each piece of furniture for which we coordinate shipping.
    Does Barnes do reupholstery work?

    Barnes Custom Upholstery does not reupholster pieces of furniture but we do own Murphy's Upholstery in Greensboro, North Carolina where we send any reupholstery requests.

    Murphy's Upholstery
    336-850-5250
    info@murphysupholstery.com

    *PLease note
    • Our goal is to have all orders ready to ship within 8 weeks however during busier times of the year that timeline can stretch by a couple of weeks - please plan your installations accordingly​
    • Timeline does not include shipping and delivery
    • Timeline starts once we receive signed Order, Deposit and the last piece of COM
    • Any details not specified on the Purchase Order are up to the builder's discretion including dimensions, shape, form, fabric placement, etc.
    • It is assumed that upon receipt or approval of an order, customer has read and agrees to the Terms & Conditions listed on this website.